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Salesforce Service Cloud Consultant Dumps - Pass Exam Immediately [2024] in Aldona -Johnny Fallon -Trainwick

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Salesforce Service Cloud Consultant Dumps - Pass Exam Immediately [2024]

Salesforce Service Cloud Consultant Dumps - Pass Exam Immediately [2024] - Johnny Fallon


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Course Description

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Practice Questions of Salesforce Service Cloud Consultant Exam

Question 1

What is a key benefit of using a Knowledge Base in Service Cloud?

A) It allows for real-time sales tracking
B) It provides customers with self-service options
C) It automates marketing campaigns
D) It helps in managing inventory levels

Answer: B) It provides customers with self-service options 

Question 2

Which of the following is not a common intake channel for a Service Cloud implementation?

A) Web-based form
B) Email
C) Social media
D) Fax

Answer: D) Fax

Question 3

Which of the following best describes the primary purpose of the Service Cloud in a customer service environment?

A) To manage sales leads and opportunities
B) To provide a platform for marketing automation
C) To enhance customer service and support processes
D) To facilitate project management and collaboration

Answer: C) To enhance customer service and support processes Answer:

 

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