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Practice Questions of Salesforce Certified Administrator Exam

Question 1

What is the purpose of organization-wide defaults in Salesforce?

A) To set the default access level for records
B) To assign user profiles
C) To create custom fields
D) To manage user permissions

Answer: A) To set the default access level for records

Question 2

What feature in Salesforce allows users to track customer support requests and manage service cases?

A) Knowledge Base
B) Service Console
C) Case Management
D) Service Cloud

Answer: C) Case Management Answer:

Question 3

Which of the following report formats allows you to summarize data and create groupings?

A) Tabular
B) Summary
C) Matrix
D) Joined

Answer: B) Summary